Support Technical FAQs How-tos

Technical FAQs

Find the answers to the frequently asked questions about user guide, and technical issues.
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How to fix when the program prompts not enough space on the disc? 
You can try choosing Standard or Fit to disc from the Output quality list on the main interface. This can make the ...
How to fix "no drive found" before burning error 
Step 1: Restart the program and try again. Step 2: It Step 1 won't help, please reinstall the program and then update t...
How to share the Flash file onto my website? 
1) Upload the whole Flash folder onto the server; 2) Use Dreamweaver or other webpage editor to open your HTML page, ...
How to create chapters? 
Double-click Scenes on the DVD menu of the Edit Pane to go to the scenes. Choose the video to create chapters and c...
Why the created DVD could not play on the DVD player? 
If the created DVD plays normally on the computer but not on the DVD player, it can be due to the incompatibility betwee...
How to boot from the created CD? 
The created CD is a bootable CD. Just put the CD into your CD/DVD-ROM and restart your computer,then it will boot itse...
What are the limitations of the trial version?
There is no functional difference between the trial version and full version except that the trial version has....
How to burn the DVD in NTSC or PAL format?
Click Option to open the Option dialog and choose the right TV Standard of your country or area under TV Standard.
Why doesn't the inserted audio/video play after conversion?
1)Set the inserted audio/video to start automatically in PowerPoint.
How to edit the DVD menu?
Click Menu tab on the top of the main window to open the edit window of the DVD menu. Choose which to edit from the list...
Can I remove a user password from a PDF file?
PDF Password Remover cannot remove a user password that restricting you from opening the PDF file. You need to provide t...
How to add a background music for DVD Menu?
Step 1. Click the Customize button to open the Customize window; Step 2. Click Background Music tab to add a background...
What should I pay attention to before enabling System Protection?
We strongly suggest you do the following before enabling System Protection. 1. Disable Windows System Restore Windo...
How to boot from the created USB?
There are two reasons why your computer cannot boot up from BootSuite USB device: Your computer BIOS is not confi...
What are the limitations of the trial version?
There is no functional difference between the trial version and the full version except that a watermark is added to the...
How to insert SWF files into a Web page, Blog or MySpace?
Before inserting the SWF file into a Web page, Blog or MySpace, you should create it firstly. Then go through following ...
How to fix it when it says not enough space for the temp folder?
You can click Options > General tab and reset the temp folder on the Temp Directory. It shows the free space of the ...
How to save data?
After System Protection is enabled, DO NOT save important files in the system partition, but save them in other non-syst...
How to activate the 3D Style Pack?
In the Personalize tab, click the Style tab, find 3D Style Pack and then click Activate Now to register it. Or, you can ...
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