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Support Center / Wondershare FAQs - Wondershare - General
Why didn't I get a timely response after contacting your customer service?

Wondershare support team office hour is from 9am to 6pm in the day, 6pm to 2am at night, Monday to Friday (GMT+8 ).

Below is where to send us emails for questions or issue encountered while using the software: http://support.wondershare.com/#/contact (****tips: If you don't get an order number to input, please select the Others category. Then you can click on the Skip button to continue without entering the order number****)

You’re welcome to call us via +1-60-4343-8521 (Mon - Fri 6pm to 11am PT) for immediate assistance.

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Sign in with Wondershare ID to get your order info, plan info. And you can get invoice, get keycode, redeem the serial number, cancel subscription, contact support team in Account Center.