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Why does Dr.Fone take so long to scan for lost data on my Android device?

Last Revised: 2018-08-27 18:19:21
If your program appears to be taking a long time to scan, here are some tips to help you get the scan to work faster for you.

Step 1:

Close down all anti-virus programs, as well as other Android managers as they can interfere. Rest assured, we test all of our download files all the time for virus’s using Norton and McAfee and they are 100% secure.

* Tip: How to disable antivirus software? *
(It should be noted that the instructions below are for temporarily disabling an antivirus program, not uninstalling antivirus and other programs in Windows.)
  1. Open Action Center by clicking the Start button on computer's taskbar, clicking Control Panel, and then, under System and Security, clicking Review your computer's status.

  2. Click the arrow button  next to Security to expand the section.

    If Windows can detect your antivirus software, it's listed under Virus protection.

  3. If the software is on, check the Help that came with the software for information on disabling it.

Windows doesn't detect all antivirus software, and some antivirus software doesn't report its status to Windows. If your antivirus software isn't displayed in Action Center and you're not sure how to find it, try any of the following:

  • Type the name of the software or the publisher in the search box on the Start menu.

  • Look for your antivirus program's icon in the notification area of the taskbar.

Step 2:
Shut down and restart the software. After analyzing the device successfully, click on the Next button and you will be asked to select the file types that you want to recover: photos, video, messages, contacts, etc. The software is set to "Select All" by default, however you can save scanning time by checking only the information that you need to recover from your phone.

Step 3:
If you are still having issues, click I need direct assistance button and provide the following information for analysis:

1. A screenshot of the program interface and any error messages that appeared.
2. The details about your device: eg., device model and Android OS version.

* TipTap the "Settings" button on your device. If this isn't present on your device's home screen, find the Settings app in the App Drawer. Scroll down towards the bottom of the menu. Select the "About phone" option. Then you are able to check the number under "Android version" and your phone model under "Model number"

3. The log files that you can attain via either of the following methods:

Method one: %appdata%WondershareDrFoneAndroidlog
(Open Computer on your desktop, and then copy above address to the address bar to be directed to the file location)

Method two: Cick on the Feedback icon on the top right corner of the product to submit the log files for us to evaluate. By using this method you don't have to submit a new ticket again.

Related FAQ
What can I do if the phone’s USB debugging fails to enable?
Why does Dr.Fone take so long to scan for lost data on my Android device?
What can I do if text messages/contacts/whatsapp messages does not recover for me properly?