We couldn't support to convert XFA file or the file with the XFA file. If your file isn't belong to these kind of files, please contact us by create a ticket in below link, send me the screenshot of the steps of how you are getting the problem? If it has a lot of complex steps, you can record a video and send it to us. Also, please send us your original documents you used in our software to us to make this case reappear? If your file is very big, you can upload it to Googledrive and send the link to us. Thanks.
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