Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Activation
- How to activate with registration code?
- How to activate with serial number/code?
- How to activate with Wondershare ID?
- How to redeem Wondershare ID?
- I already paid but why am I being asked to pay?
- How to activate UniConverter?
- How to activate UniConverter 16 Windows?
- How to activate UniConverter 16 Mac?
- UniConverter 13 license cannot activate version 12.
- How to download older version of UniConverter?
Download and Install
- How to download and install UniConverter?
- What if my Wondershare UniConverter fails to update?
- What are the upgrade rules for UniConverter 16?
- Why is there no upgrade plan though I had purchased UniConverter previously?
- How to upgrade to UniConverter 16?
- How to upgrade if the license I purchased is a multi-user or team license?
- Why did the program ask me to pay again after I update to UniConverter 14 though I have a perpetual license?
Video Converter
- How do I transfer converted or downloaded video to my device?
- How to use High Speed Conversion?
- How to convert a DRM protected file?
- How to convert an iMovie project file?
- How to delete the converted files in the Converting list?
- How to reduce the output file size of converted file?
- How to remove the black bars from my converted videos?
- How to set a custom video and audio format?
- How to speed up video conversion?
- How to verify your output file size before conversion?
Video Downloader
Video compressor issues
Screen recorder
DVD burner
Toolbox
- How many areas can be selected in Remove Watermark?
- How many output formats are supported in Remove watermark and Add watermark?
- How many watermarks can be added at most in Watermark Editor?
- How to find the transferred files on my iOS device?
- How to use the metadata feature?
- Why can't some files be imported into the Smart Trimmer?
- Why the file is not automatically trimmed as per required parameters setting?
- Will it come out that the generated subtitle are not in the language I want?
Others
- Does the membership include the functions listed in Value-added Features?
- Where is the Audio Converter? How can I convert audio?
- How do you change location of the output folder?
- How many modules can be added to Favorites?
- How to change the Theme of the Uniconverter?
- How to convert MP3 to MP4 and add cover to this video?
- Why can't I find the Downloader and Recorder feature?
More ways to get help
Account Center
Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.
Contact us
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