Support & Learning
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Troubleshooting & help
Product Inquiries
- How can I switch to monitor different kids' devices when there are several kids' devices are connected?
- What devices do FamiSafe support?
- Will FamiSafe work when the parents' and kid's devices are under different operating systems?
- How to collect FamiSafe log files on kid's Windows computer?
- How to remove a kid's device?
- How to collect FamiSafe Connect log files?
- What languages does the suspicious words library support?
- How to collect FamiSafe log files on kid's Kindle Fire?
- How to modify children's device information such as age and avatar on FamiSafe?
- Which social apps does FamiSafe currently support monitoring for suspicious content?
Account and Activate
Download and Install
- How to download FamiSafe?
- How to install iOS Profile file on my kid's iOS device?
- How to uninstall FamiSafe Jr from kids' device?
- How to uninstall FamiSafe from parents' device?
- Why can't my child's device install the MDM profile and displays "Profile Installation Failed"?
- How to download FamiSafe Connect?
- How to uninstall Fammy from kid’s Mac devices?
- How to uninstall Fammy from kid’s Windows devices?
- How to uninstall Fammy from kid’s iOS devices?
- How to uninstall Fammy Plus from kid’s Android devices?
Block Issues
- Is it normal that the apps' icons disappear when I blocked those apps on my kid's iOS device?
- Can I contact my kid when him/her device is blocked?
- Why can't I block kid's device?
- Why can children still visit unhealthy websites that are blocked?
- Can I block my kid's phone at a specific time?
- Can I block porn on my kid's device?
- How to block/allow a website?
Location and Geofences
- How to do if I didn't receive notification when my kid left the Geo-fence?
- How to do if real-time location does not show the correct location information or update new location data?
- Will I be notified when my kid goes to school? / How does Geofences works and how to set it?
- Why the location history on the kid's device has not been updated?
- Can FamiSafe track lost phone?
- Can I check the current location of my kid's device and the places the device has been taken to?
Others
- How to do if I do not receive new updates from my kid's device for more than 12 hours?
- How to ensure FamiSafe is working at full capacity?
- How to set up Explicit Content Detection for Android?
- What does FamiSafe Connect do?
- When would I need to use FamiSafe Connect?
- What should I do if FamiSafe prompts check the status of Fammy (FamiSafe Kids)?
- How to add a kid's device?
- How to delete the history notifications in FamiSafe?
- Can the records of activity report or browser history be deleted?
- Why is the usage time displayed in the child activity report inconsistent with the screen time displayed on the iPhone?
Inappropriate Pictures
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