Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Product Inquiries
- Can FamiSafe find the lost phone by phone number or IMEI number?
- Can FamiSafe able to monitor child's calls?
- Can FamiSafe able to track a kid's devices when GPS is turned off on kids' devices?
- Can I use FamiSafe to control my kid’s XBOX, Play Station, Nintendo Switch or any other video game console?
- Can hide the FamiSafe icon on kid's device?
- Can FamiSafe able to monitor a child's text message directly?
- How to check the usage of my kid's device?
- How many kid's devices can parent monitor with one FamiSafe account?
- How many parents' devices can one FamiSafe account connect with?
- How can I switch to monitor different kids' devices when there are several kids' devices are connected?
Account and Activate
Download and Install
Block Issues
- Can I block my kid's phone at a specific time?
- Can I block porn on my kid's device?
- How to block/allow a website?
- Is it normal that the apps' icons disappear when I blocked those apps on my kid's iOS device?
- Can I contact my kid when him/her device is blocked?
- Why can't I block kid's device?
- Why can children still visit unhealthy websites that are blocked?
Location and Geofences
- Can I check the current location of my kid's device and the places the device has been taken to?
- How to do if I didn't receive notification when my kid left the Geo-fence?
- How to do if real-time location does not show the correct location information or update new location data?
- Will I be notified when my kid goes to school? / How does Geofences works and how to set it?
More ways to get help
Account Center
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Contact us
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