Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Technical issues
- What should I do if Dr.Fone is stuck on the 64-digit key scanning page?
- What should I do if Dr.Fone is stuck on "Turn off end-to-end encrypted backup"?
- What should I do if WhatsApp is stuck at "Initialising... Please wait a moment"？
- What should I do if Dr.Fone Stuck at Activate the app and restore backup 66%?
- What should I do if Dr.Fone restore failed at turn on end-to-end encrypted backup 90%?
- What should I do if Dr.Fone crashes while logging into the special version of WhatsApp on Android?
- What should I do if it prompts "Unable to back up messages" when backing up WhatsApp/WABusiness messages?
- What should I do if Dr.Fone is stuck at Restore 0%?
- How to solve the issue when WhatsApp/WB backup restore prompt: Unable to import?
- What should I do if whatsApp does not have the option to allow storage permissions?
Download and Upgrade
Install and Uninstall
- What should I do if the installation of Dr.Fone keeps getting stuck at 98%?
- Does Dr.Fone support 32-bit Windows computers?
- How to Uninstall Feature Modules in Dr.Fone?
- What should I do if I see the error "Internet connection is required to activate the software" in Dr.Fone?
- How to download and install the latest version?
- How to fix installation stuck?
- How to reinstall Dr.Fone?
- How to use the old license on a new computer?
- What should I do if I meet error messages when installing Dr.Fone?
- What does "1 PC, 5 Mobile devices" mean?
Purchase and Refund
Product inquiries
- What languages does Dr.Fone support?
- How to get TunesGo log files for Windows version?
- How to get TunesGo log files for Mac version?
- How to get the log of Dr.Fone (App) on Android?
- What can Dr.Fone Basic do?
- What can Dr.Fone - Full Toolkit do?
- What's the difference between Dr.Fone Basic and Full Toolkit license?
- How do I change the language of Dr.Fone?
- How do I log into my account?
- How to get Dr.Fone log files for Mac version?
Device connections
- What should I do if my Android phone is not recognized by my computer when unlocking?
- What should I do if the mouse cannot control the Xiaomi phone screen?
- How to disable or delete misidentified devices in Dr.Fone?
- How to download Samsung mobile phone driver?
- How to connect the mobile device to Dr.Fone?
- How do I if my device fails to connect to Dr.Fone?
- What to do if you get stuck on Dr.Fone USB Debugging page?
- Why is my phone not connected with Dr.Fone software though USB Debugging is enabled?
More ways to get help
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