Support & Learning
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Troubleshooting & help
Product Inquiries
- How to create a dump file on a Mac computer?
- How to collect the crash file on a Mac computer?
- How do I enable dark mode on my Mac?
- Which NAS brands does Recoverit support for data recovery?
- How to collect the downloader log files on a Windows computer?
- Hard drive Requirements
- Supported Device Types
- Supported Files System
- Supported Files Types
- System Requirements
Install and Activate
- Where can I download the free version of Recoverit?
- What should I do if Recoverit prompts me to install anti-piracy software on Windows?
- What should I do if the Recoverit download progress is stuck at 0?
- Why do I need to enter a password when launching Recoverit on my Mac?
- Which version of Recoverit is compatible with 32-bit computers?
- How do I upgrade to the latest version of Recoverit?
- Where can I find older versions of Recoverit?
- Why do I get an anti-piracy warning when installing Recoverit?
- What should I do if I see the error "Device Limit Exceeded"?
- What can be done if Recoverit cannot be uninstalled from a Mac computer?
Device Connection
- How to check the disk information on a Windows computer?
- How to connect NAS or Linux to scan?
- What should I do if Recoverit can't recognize the internal disk of computers?
- What should I do if there is an error message saying "The request could not be performed because of an I/O device error" ?
- How to check the disk information on a Mac computer?
- Solutions For NAS/Linux Connection Failed Issue
- How to create a Disk Image?
- How to Modify Read and Write Permissions of A Disk on Mac computer?
- What to do if Recoverit cannot recognize my removable hard disk?
- Cannot recognize my SD/TF/CF card
Scan Issue
- What to Do If Recoverit Fails to Find the Files I Need?
- What should I do if I encounter a "Not Enough RAM" error during scanning?
- What should I do if the program crash when scanning?
- What should I do if there’s nothing found from my Mac?
- How to do if the remaining time of the scan not change for a long time?
- Why many of the found files' names are random?
- Why the found files are more than the lost ones?
- Why did the program found a lot of partitions?
Recover Issue
- How to load scan result?
- How do I save my scan result?
- How do I import my scan result?
- Does Recoverit support data recovery from cloud drives?
- How to Recover data from crashed computer(Windows)?
- How to recover data from crashed Mac?
- Why can’t the recovered files opened in any program?
- The program said it saved files successfully, but I just found an empty folder?
- What should I do if the program crash when recovering?
- Why Advanced Video Recovery need takes a long time?
Repair Issue
- How to repair the corrupted video without a sample video?
- What are the supported video formats?
- How to add videos by Repairit on a Windows computer?
- How to add videos by Repairit on a Mac computer?
- How to collect log files in Repairit for Windows?
- How to collect log files in Repairit for Mac?
- What is a Sample Video? How do I choose a sample video?
- What should I do if Advanced video repair failed？
- What should I do if Quick video repair failed?
- What to do if the video fails to save after repairing?
Others
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