Support & Learning
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Troubleshooting & help
Install and Activate
Product Inquiries
- Hard drive Requirements
- Supported Device Types
- Supported Files System
- Supported Files Types
- System Requirements
- How to collect Recoverit log files on a Windows computer?
- How to collect Recoverit log files on a Mac computer?
- How to create a dump file on a Windows computer?
- How to create a dump file on a Mac computer?
- How to collect the crash file on a Mac computer?
Device Connection
- What to do if Recoverit cannot recognize my removable hard disk?
- Cannot recognize my SD/TF/CF card
- Drive cannot be found by Wondershare Recoverit
- What should I do if the disk is disconnected while scanning?
- Why did I get Disk Read Failed error?
- Solutions For NAS/Linux Connection Failed Issue
- How to Modify Read and Write Permissions of A Disk on Mac computer?
- How to check the disk information on a Windows computer?
- How to check the disk information on a Mac computer?
- How to create a Disk Image?
Scan Issue
- What should I do if the program crash when scanning?
- What should I do if there’s nothing found from my Mac?
- How to do if the remaining time of the scan not change for a long time?
- Why many of the found files' names are random?
- Why the found files are more than the lost ones?
- Why did the program found a lot of partitions?
Recover Issue
- How to Recover data from crashed computer(Windows)?
- How to recover data from crashed Mac?
- Why can’t the recovered files opened in any program?
- The program said it saved files successfully, but I just found an empty folder?
- What should I do if my video is damaged or cannot be opened after recovery?
- What should I do if the program crash when recovering?
- Why Advanced Video Recovery need takes a long time?
- Why do I need to save the data on an alternate disk?
- Why the recover files corrupted or cannot open?
Repair Issue
- What is a Sample Video? How do I choose a sample video?
- What should I do if Advanced video repair failed？
- What should I do if Quick video repair failed?
- What to do if the video fails to save after repairing?
- Why I can't add videos that need to repair?
- Why can't the repaired videos be played? Or can it only play for a few seconds?
- What are the supported video formats?
- How to repair the corrupted video without a sample video?
- How to add videos by Repairit on a Windows computer?
- How to add videos by Repairit on a Mac computer?
Others
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