Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Download and Install
- How do I reinstall MobileTrans and use my license on a new computer?
- What should I do if I meet error messages when installing MobileTrans on Windows?
- How Can I Pay to Buy MobileTrans?
- How Can I Register My MobileTrans after I Buy a License?
- What Should I Do if MobileTrans Keeps Saying the Registration Code is Invalid?
- How Can I Install MobileTrans on My Windows or Mac Computer?
- What to Do If It's Stuck during Installation?
- How Can I Fix It When It Prompts Error Messages during MobileTrans Installation?
- How to get MobileTrans log files for Mac version?
- How to get MobileTrans application's log file?
Device Connection
- How to get MobileTrans log files for Windows version?
- How to fix Android not showing Allow USB debugging pop-up for Windows version?
- How to connect my mobile device to MobileTrans?
- How to fix iPhone cannot connect issue for Windows version?
- How to get crash/system log files when it crashed or stopped responding on Mac?
- Tried multiple times but still can't connect successfully
- How to get crash/system log files when it crashed or stopped responding on Windows?
- How to fix Android not showing Allow USB debugging pop-up for Mac version?
- What should I do if the phone still can't be connected with MobileTrans although USB Debugging is enabled?
WhatsApp Transfer
- What should I do when using Google Drive to WhatsApp, stuck at the Parse Data step?
- How to change the backup file path for WhatsApp Transfer on MobileTrans
- What should I do if MobileTrans crashes while logging into the special version of WhatsApp on Android?
- What should I do if I get the message in red: "Sorry, Data parsing of crypt15 is not supported"?
- How to do if the process is stuck at Activate the app and restore backup 66%?
- Why was one credit deducted from my credits even though the transfer was unsuccessful?
- How do we do when Whatsapp Transfer Failed to parse the key, please try again for Mutsapper and MobileTrans APP?
- Does MobileTrans support transfer Line/Kik/Viber/WeChat Data?
- How to get Wutsapper log file?
- How to update WhatsApp/WhatsApp Business to the official version?
Phone Transfer
- How to Export Text Messages from iPhone/Android to a Computer?
- How to export the original photos instead of thumbnails?
- How to fix the issue of TunesGo or Phone Manager not showing photos and videos on Android phone?
- Can MobileTrans Transfer App Data between Phones?
- What to do if MobileTrans Failed to Transfer Messages?
- What to do if MobileTrans fails to load the data from your phone?
- What to do when the popup still appears after I disable the Find my iPhone?
- Can Mobiletrans support transfer SMS from Windows Phone to another phone?
- What Can I Do When the Popup Still Appears After I Disabled the "Find my iPhone"?
- How To Transfer Data From Phone To Phone on your Computer?
Backup and Restore
- How to Export WhatsApp Messages & Attachments to Computer?
- Does MobileTrans support back up data on broken devices?
- How to display recovered data on mobile phone？
- What to do if MobileTrans(Mac) Fails to Detect the iTunes Backups?
- Will MobileTrans Back Up My Android Phone with a Black and Broken Screen?
- How to Do When It Appears a Red Exclamation Mark beside a File Type during Backup?
More ways to get help
Account Center
Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.
Contact us
Can’t find the answers you’re looking for? We’re here to help.