Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
PDFelement 12
- Why should I upgrade to PDFelement 12?
- How to upgrade to PDFelement 12? Do I have to pay?
- Why did the program ask me to pay again after I updated to PDFelement 12, though I have a perpetual license?
- Why is there no discount appearing on the upgrade page though I purchased PDFelement previously?
- How to upgrade if the license I purchased is an academic or team license?
- How can I downgrade to PDFelement 11or other older versions?
Business
Pre-Sales
- Can a PDFelement license be used across the platforms？
- How many computers can one PDFelement license be used on?
- What is a perpetual plan/license?
- What subscription plans do you have?
- When does the trial period start?
- What are the limitations of Wondershare PDFelement Pro trial version?
- How to get a student discount?
- How to remove the trial watermark of PDFelement？
Licenses
- How to remove the device when it exceeds the limit?
- The difference between PDFElement's perpetual license and periodic (annual) license:
- The difference between the standard and educational versions of PDFelement: the type of license sold and the number of devices.
- What are the differences between individual plan and team plan?
- How to release the owner's license in the team management in PDFelement?
- How to resolve the error Your device has been deactivated while signing into PDFelement?
- How to activate PDFelement?
Download and Install
Product setting
- How to change Measurement Units in PDFelement?
- How to disable the Message Center in PDFelement Windows?
- How to disable the Message Center or AI Sidebar in PDFelement Mac?
- How to change the default applications used to open PDF files?
- How to modify the default apps for opening PDF files on Mac?
- How to change the default font formatting on PDFelement Windows?
- How to change the language setting in PDFelement for Windows?
- How to change the language setting in PDFelement for Mac?
- How to add Page Labels to a PDF file in PDFelement for Windows?
- How to set the dark mode in PDFelement for iOS？
Open and Save file
- How to get PDFelement log files for Windows?
- How to get PDFelement log files for Mac?
- How to change the default location for saving new files in PDFelement for Windows?
- How to Collect DMP Files for PDFelement?
- What should I do when the files cannot be opened?
- Why does the file size is larger after saving?
OCR
- How to fix the OCR plugin download failure with PDFelement Mac?
- Does PDFelement trial version support to save the OCRed file?
- How to do if I failed to download the OCR Plugin?
- How to get better OCR quality?
- How to make the scanned PDF or image PDF be editable with PDFelement？
- What languages does OCR support in PDFelement Pro?
- Why does the file size get larger after performing OCR?
Edit
- How to edit text with different modes in PDFelement for Windows?
- How to enable line mode editing in PDFelement 9 on Windows?
- Is it currently possible to encrypt some private content?
- How to add Header & Footer in PDFelement for Windows?
- Does PDFelement support to edit Arabic/Hebrew language PDFs?
- How to add the particular font in PDFelement？
- Why can't I edit my files in PDFelement?
- Does PDFelement support the layer feature? for Wins
- Does PDFelement support the layer feature? For Mac
- PDFelement: After rotating the view and reopening the PDF, the page is not rotated.
Comment
- How to add the attachments in PDFelement for Windows
- How to delete the underline in PDFelement Mac version?
- How to export the contents of comment?
- How to modify the author name of the Comment in PDFelement Windows version?
- Why does the Eraser tool Fail to Erase the Text?
- Why is the background of the custom stamp not transparent?
Create
Form
Convert
- How to convert a PDF into a single sheet or separate sheets in PDFelement Windows?
- How to convert a PDF into a single sheet or separate sheets in PDFelement Mac?
- How to hide the convert icon on the right side in PDFelement for Windows?
- How to hide the convert icon on the right side in PDFelement for Mac?
- How to convert each pages of the PDF file as separate images?
- How to convert PDF into a single excel sheet?
- How to extract all images in PDFelement?
- What factors may affect conversion quality?
Document Cloud
- Can I create template for electronic signature?
- Can I send documents for electronic signature for free?
- How long will the documents in Document Cloud be kept after the license expires?
- How many documents can I send for electronic signatures if I have purchased a license?
- How much cloud storage space for the team license user?
- How to check the cloud storage?
- How to save documents to Document Cloud?
- What is electronic signature?
Others
- How to activate the tutorial within the app
- Do you have tutorial?
- How to create a new catalog from bookmarks while combining files?
- What are the differences between PDFelement 8 Standard and Pro?
- Where can I get the user manual?
- Will my files be removed after uninstalling PDFelement?
- What is the PDF/A format?
- Cannot remove PDF watermark, watermark not detected
More ways to get help
Account Center
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Contact us
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