Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Latest Version FAQs
- How to upgrade to Filmora 15?
- What is the difference between Filmora 14 and 15?
- What is the difference between Filmora and Filmora Creative Assets?
- Can I still use my current version of Filmora if I don't upgrade to Filmora 15?
- What's new in Filmora 15?
- How does the paid upgrade impact annual plan users?
- Can I access Effects & Plug-ins, Filmstock Premium, Standard, NB FX, Boris FX, and AI Portrait, through all the paid plans now?
- How do AI Generation Credits for Filmora PC work?
- How long is the free trial with watermark?
- Is the upgrade automatic?
Account & Licensing
- I purchased the AI Credits Package, but why are the new AI Credits not appearing in my account?
- Why I purchased the Filmora Creative Assets but still cannot export without watermark?
- Can the built-in effects of Filmora be used for commercial purposes?
- Can corporate entities use Filmora?
- What should you know about using Filmora for video monetization and the requirements of its commercial license?
- How to activate the device when it shows that the number of devices exceeds the limit?
- How to troubleshoot Login error "Your device has been disabled, click here to Account Center to unlock it" for Filmora for Windows?
- Can the administrator account be transferred?
- What are the roles and their permissions in team management?
- What is the difference between the subscriptions of Filmora and Filmora Creative Assets?
Download & Installation
- How do I download the latest version of Filmora?
- How to fix if Filmora installation is stuck at 0%?
- The Filmora icon disappears after closing on the Mac
- How to Clear Cache in Filmora?
- What should I do if Filmora fails to start up on Windows?
- Do I need to uninstall the trial version after purchasing the full version of Filmora?
- How do I reinstall Filmora?
Network Issues
Import and Save
- What formats does Filmora support?
- Can I edit the project again once I export it to other formats?
- Can I open the project created by windows version on Mac?
- What file formats can be imported into Instant Cutter?
- How to import AVCHD file?
- How to open my projects in another computer?
- Where are the exported videos saved?
- If the software crashes while I'm using it, can I recover the project I was editing?
- The program displays "Some files in your project may have been moved."
- What to do if you are unable to open or save any projects in Wondershare Filmora?
Editing & Settings
- How to change the display language from English to another language
- How to change the appearance?
- Can I revert the Keyframe Panel to the old version's operation mode?
- What recording methods are available?
- Where are the shortcut keys set?
- How to add random transitions?
- How to adjust one side scaling in the preview window instead of proportional scaling?
- Can I adjust the aspect ratio during editing?
- Can I use Filmstock effects in Filmora Instant Mode?
- Does Filmora support switching to record another screen in a two-screen environment?
Assets
- What is Filmora Limited Time Free Creat Assets?
- Activation failed with BorisFX?
- Why are there fewer templates for Instant mode?
- How to activate Boris FX for Windows users?
- How to sign in to Filmstock?
- How do I download free effects from Filmstock?
- Can I continue to use my effects after my subscription of Filmora Creative Assets expires?
- How can I re-download the effects I previously purchased?
- How do I check the expiration date of my Filmora Creative Assets subscription plan?
- Can I use the Filmora Creative Assets on Mac system if I Purchase Filmora Creative Assets on Windows?
Export & Sharing
- Why can’t I remove the watermark after re-importing a Filmora free version exported video?
- What can we do if the quality of the exported video is worse than the source files?
- How to fix the issue “Failed to upload video to Youtube”?
- How to fix slow exporting in Filmora?
- How to Turn Off Auto Highlights in Filmora?
- How to export a specific range of video in Filmora?
- How do I upload a video longer than 15 minutes to YouTube?
- What to do when the file size exceeds DVD capacity?
- How to troubleshoot the error message Sorry, the following files are missing in Filmora?
- How to troubleshoot the error message Sorry, the following titles are missing in Filmora?
Performance Issues
- Filmora crashes with BugSplat on startup – how to fix it?
- The common solution for preview freeze/laggy/not sync issue
- How to collect log files of Filmora for Windows?
- How to update GPU to solve crash issue?
- What can I do if Filmora crashed when importing files on my Dell computer?
- How to check and edit hosts on windows system?
- How to check and edit hosts on macOS?
- How to get the dump file when Filmora freezes or no response on a Windows PC?
- How to get the sample file when Filmora freezes or gives no response on macOS?
- How to Archive Project in Filmora?
AI Features
- How to Use Filmora’s AI Mate Editing feature?
- About AI Smart Masking
- How to Use Filmora’s AI Smart Masking feature?
- About Smart Short Clips
- How to Use Filmora’s Smart Short Clips feature?
- About AI Video Object Remover
- How to Use Filmora’s AI Object Remover feature?
- About AI Sound Effect Generator
- About AI Video Translation
- How to Use the AI Video Translation Feature?
Subscription & Billing
Others
- How do I get an invoice?
- Why am I unable to find the single-purchase material (After Effects) I tried to download from Filmstock?
- After updating to the new version, can I revert to the interface layout of the previous version?
- Are project files compatible between Windows and MAC?
- How do I disable the purchase promotion pop-up that appears every time I close the software?
- Can all pop-ups in the software be blocked at once?
- What should I do if the software does not support the language I want to use?
- How to install custom fonts in Filmora?
- What should I do if I forget my password?
- How can I change my registered email address?
Legacy Filmora & FilmoraPro
- How to activate Filmora 12 with the registration code?
- What is the difference between Filmora and FilmoraPro?
- How can I downgrade to old versions of Filmora?
- Why has FilmoraPro stopped upgrading?
- I have purchased a perpetual license. Will the software still work?
- Can I still purchase FilmoraPro now?
More ways to get help
Account Center
Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.
Contact us
Can’t find the answers you’re looking for? We’re here to help.