Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Filmora 12
- How can I downgrade to old versions of Filmora?
- Why did the program ask me to pay again after I update to Filmora 12 though I have a perpetual license?
- Why should I upgrade to Filmora 12?
- When can I use Filmora 12?
- How to upgrade to Filmora version 12?
- What can I do if I have a lifetime license and have paid for the upgrade to Filmora 12?
License and Authorization
- What is the difference between the subscriptions of Filmora and Effects & Plug-ins?
- What is the difference for Filmstock license?
- What license types do you have for Filmora?
- Why I have been charged for subscription since I purchased the perpetual license？
- Can the built-in effects of Filmora be used for commercial purposes?
Account and Activation
Download and Install
Import and Save
- Can I edit the project again once I export it to other formats?
- Can I open the project created by windows version on Mac?
- Formats that can be imported to Instant Cutter.
- How to import AVCHD file?
- How to open my projects in another computer?
- What to do if unable to open or save any projects in my PC?
- Why can’t I open the project?
Editings
- Can I adjust the aspect ratio during editing?
- Does Filmora support switching to record another screen in a two-screen environment?
- Does it support recording screen and camera simultaneously?
- How to add a watermark/logo(PIP) to my video?
- How to Change the Save Directory of Recorded Files?
- How to create a dump file while Filmora is freezing/stopping responding?
- How to create thumbnail for my video with Filmora?
- How to fix the lagging playback issue?
- How to capture a high-quality snapshot in Filmora?
- How to Get Basic Text with Filmora?
Resources
- Are the effect packs from Filmstock compatible with FilmoraPro?
- Can I continue to use my effects after my subscription of Filmstock expires?
- Can I use the Filmstock resources on Mac system if I Purchase Filmstock on windows?
- Can the built-in effects be used for commercial purpose?
- Can the built-in music and sound effects be used for commercial purpose?
- How to download purchased Effects, Videos, Audio or Images?
- What is Filmstock?
- How to activate BorisFX in Filmora 11?
- How to activate BorisFX in Filmora 12?
Export and Share
Others
- How to change skin color?
- What is the difference between Filmora and FilmoraPro?
- How to copy custom fonts to another computer?
- How to solve issue of the low preview video quality?
- What languages can be generated with Speech-to-text (STT) feature?
- What languages can be generated with Text-to-Speech (TTS) feature?
FilmoraPro
- Why has FilmoraPro stopped upgrading?
- I have purchased a perpetual license. Will the software still work?
- I have purchased a 1-year license. Will the software still work?
- I am on the yearly plan now, how can I redeem the FilmoraPro perpetual license?
- Can I still purchase FilmoraPro now?
- I have an existing subscription to FilmoraPro. Do I need to cancel my subscription now?
- How can I download the latest version of FilmoraPro?
More ways to get help
Account Center
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Contact us
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