Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Filmora 14
- Do I have to upgrade to Filmora 14?
- Can I still use my current version of Filmora if I don’t upgrade to Filmora 14?
- How to upgrade Filmora 14?
- What's new in Filmora 14?
- How does the paid upgrade impact annual plan users?
- How has the creative assets plan changed?
- What do the new resource icons indicate?
- Can I access Effects & Plug-ins, Filmstock Premium, Standard, NB FX, Boris FX, and AI Portrait, through all the paid plans now?
- How do AI Generation Credits work?
- Will I have enough Credits? What if I run out of daily credits?
Filmora Information Collect
- How to collect log files of Filmora for Windows?
- How to collect log file of Filmora Mac?
- How to collect the log files of Filmora for Android?
- How to collect the log files of Filmora for iOS?
- How to get the dump file when Filmora freezes or no response on Windows PC?
- How to get the sample file when Filmora freezes or no response on MacOS?
- How to collect crash reports for Filmora?
- How to Archive Project in Filmora?
- How to collect archived project of Filmora for Android？
- How to collect archived project of Filmora for iOS?
AI Features
- About AI Video Denoise
- How to use Filmora's AI Video Denoise feature?
- About AI Video Enhancer
- How to use Filmora’s AI Video Enhancer feature (how to improve video quality)
- About AI Voice Enhancer
- How to use Filmora’s AI Voice Enhancer feature?
- About AI Video Object Remover
- How to Use Filmora’s AI Object Remover feature?
- About AI Sound Effect Generator
- How to Use Filmora’s AI Sound Effect Generator feature?
License and Authorization
- What is the difference between the subscriptions of Filmora and Filmora Creative Assets?
- What license types do you have for Filmora?
- Why I have been charged for subscription since I purchased the perpetual license？
- Can the built-in effects of Filmora be used for commercial purposes?
- Why was I charged extra monthly for my Filmora subscription?
- I have purchased a license, but can I use it on multiple computers?
- How can I purchase multiple Filmora licenses for 5+ computers?
- Differences between personal and business plans
- Can corporate entities use Filmora?
- About corporate and commercial plans
Filmora Mobile
- How to Create a New Project for Android and iPhone
- How to Import Media Files
- How to save project manually?
- How to extract audio?
- How to stretch audio?
- How to make text-tracking?
- How to switch tracks?
- How to add my own Logo to the video?
- How to modify the text size?
- How to modify the duration of clips in batches?
Account and Activation
- Can the administrator account be transferred?
- How to invite and manage users in team management?
- What are the roles and their permissions in team management?
- Where to manage team members of team/business license?
- How to activate Filmora?
- How to activate Filmora 12 with the registration code?
- How to restore purchase for Filmora iOS?
- How can I resolve the error messages Key_exchange when trying to log in to Wondershare Filmora for Windows？
- How to resolve the error message There was an error connecting to the server when logging into Wondershare Filmora for Windows?
- How to activate the App Store version of Filmora?
Download and Install
- How to fix if Filmora installation is stuck at 0%?
- How to clear media caches for Filmora Win?
- Common Solution for Failed to startup Filmora
- Do I need to uninstall the trial version after purchasing the full version of Filmora?
- I want to reinstall the software.
- The Filmora icon disappears after closing on the Mac
Import and Save
- Can I edit the project again once I export it to other formats?
- Can I open the project created by windows version on Mac?
- Formats that can be imported to Instant Cutter.
- How to import AVCHD file?
- How to open my projects in another computer?
- What to do if you are unable to open or save any projects in Wondershare Filmora?
- Why can’t I open the project?
- Where are the exported videos saved?
- If the software crashes while I'm using it, can I recover the project I was editing?
- The program displays "Some files in your project may have been moved."
Editings
- Can I adjust the aspect ratio during editing?
- Does Filmora support switching to record another screen in a two-screen environment?
- Does it support recording screen and camera simultaneously?
- How to add a watermark/logo(PIP) to my video?
- How to Change the Save Directory of Recorded Files?
- How to create a dump file while Filmora is freezing/stopping responding?
- How to create thumbnail for my video with Filmora?
- How to fix the lagging playback issue?
- How to capture a high-quality snapshot in Filmora?
- How to Get Basic Text with Filmora?
Resources
- Are the effect packs from Filmstock compatible with FilmoraPro?
- Can I continue to use my effects after my subscription of Filmstock expires?
- Can I use the Filmstock resources on Mac system if I Purchase Filmstock on windows?
- Can the built-in effects be used for commercial purpose?
- How to download purchased Effects, Videos, Audio or Images?
- What is Filmstock?
- Can’t activate BorisFX in Filmora11 even though I purchased from Boris website?
- How to activate BorisFX in Filmora 11?
- Activation failed with BorisFX?
- Can't activate NewBlueFX in Filmora11 even though I purchased NewBlue from NewBlue website?
Export and Share
- What can we do if the quality of the exported video is worse than the source files?
- How to fix slow exporting in Filmora?
- How to turn off Auto-Highlight in Filmora?
- How to fix the issue “Failed to upload video to Youtube”?
- How to troubleshoot the error message Sorry, the following files are missing in Filmora?
- How to troubleshoot the error message Sorry, the following titles are missing in Filmora?
- Common Solution for Video Export Issues: Freezing/Stuttering/Green Screen
- How to export a specific range of video in Filmora?
- How do I upload a video longer than 15 minutes to YouTube?
- What to do when the file size exceeds DVD capacity?
Others
- How to change skin color?
- What is the difference between Filmora and FilmoraPro?
- How to copy custom fonts to another computer?
- How to solve issue of the low preview video quality?
- What languages can be generated with Speech-to-text (STT) feature?
- What languages can be generated with Text-to-Speech (TTS) feature?
- How to replace repair library for Filmora Windows?
- How to replace repair library for Filmora Mac?
- How to install custom fonts in Filmora?
- How to change the display language from English to another language
Filmora12 & FilmoraPro
- Why has FilmoraPro stopped upgrading?
- I have purchased a perpetual license. Will the software still work?
- I have purchased a 1-year license. Will the software still work?
- I am on the yearly plan now, how can I redeem the FilmoraPro perpetual license?
- Can I still purchase FilmoraPro now?
- I have an existing subscription to FilmoraPro. Do I need to cancel my subscription now?
- How can I download the latest version of FilmoraPro?
- How can I downgrade to old versions of Filmora?
- Why did the program ask me to pay again after I update to Filmora 12 though I have a perpetual license?
- Why should I upgrade to Filmora 12?
More ways to get help
Account Center
Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.
Contact us
Can’t find the answers you’re looking for? We’re here to help.