Latest Version FAQs
- How to upgrade to Filmora 15?
- What is the difference between Filmora 14 and 15?
- What is the difference between Filmora and Filmora Creative Assets?
- I have a Perpetual Plan, but after upgrading to Filmora 15, why does a watermark appear during export?
- How to purchase Filmora 15?
- Can I still use my current version of Filmora if I don't upgrade to Filmora 15?
- What's new in Filmora 15?
- How does the paid upgrade impact annual plan users?
- How do AI Generation Credits for Filmora PC work?
- How long is the free trial with watermark?
Account & Licensing
- I have purchased a product, but have not received the registration information
- Can the desktop license be used on mobile?
- I purchased the AI Credits Package, but why are the new AI Credits not appearing in my account?
- Why I purchased the Filmora Creative Assets but still cannot export without watermark?
- I have both Mac and Windows. If I buy one license, can I use it on both?
- How to delete my card information?
- What payment methods are supported for Filmora?
- Can corporate entities use Filmora?
- What should you know about using Filmora for video monetization and the requirements of its commercial license?
- How to activate the device when it shows that the number of devices exceeds the limit?
Download & Installation
- How do I download the latest version of Filmora?
- Operating Systems Supported by Filmora 15
- Regarding Filmora's System Requirements
- How to fix if Filmora installation is stuck at 0%?
- Does Filmora support silent installation?
- How to uninstall Filmora?
- Do I need to uninstall the old version before upgrading to the new version?
- How to install Filmora on a 32-bit computer?
- Does Filmora support a custom installation directory?
- Will reinstalling Filmora cause data loss?
Network Issues
Import and Save
- Can the Media view be adjusted to display more media?
- Does Filmora support importing and editing multi‑track audio in videos?
- What formats does Filmora support?
- What should I do if I get a "Format not supported" message when importing?
- Can I edit the project again once I export it to other formats?
- Can I import files from other cloud drives?
- Can I open the project created by windows version on Mac?
- What file formats can be imported into Instant Cutter?
- What should I do if there is no sound after importing an audio file?
- How do I set up automatic project backup?
Editing & Settings
- How to change the display language from English to another language
- How to change the appearance?
- How do I skip the beginner tutorial?
- Where is the Pen Tool?
- How to set the default project aspect ratio?
- Can I revert the Keyframe Panel to the old version's operation mode?
- What recording methods are available?
- Where are the shortcut keys set?
- How to add random transitions?
- How to adjust one side scaling in the preview window instead of proportional scaling?
Assets
- What is Filmora Limited Time Free Creat Assets?
- Activation failed with BorisFX?
- What is the difference between Creative Assets and Universal Music for Creators?
- Why are there fewer templates for Instant mode?
- How to activate Boris FX for Windows users?
- How to sign in to Filmstock?
- How do I download free effects from Filmstock?
- Can I continue to use my effects after my subscription of Filmora Creative Assets expires?
- How can I re-download the effects I previously purchased?
- How do I check the expiration date of my Filmora Creative Assets subscription plan?
Export & Sharing
- Which social media platforms does Filmora support for direct sharing?
- Why can’t I remove the watermark after re-importing a Filmora free version exported video?
- How to export a video suitable for short video dimensions?
- Why is my video still saved on my computer even though I selected “Export to Device”?
- Why does my vertical video still appear horizontal during export?
- Which video formats does Filmora support for export?
- Which audio formats does Filmora support for export?
- How to export an audio file?
- How can I directly use the settings from the last export?
- Can I compress the video when exporting?
Performance Issues
- Filmora crashes with BugSplat on startup – how to fix it?
- Why is my Filmora interface displaying abnormally?
- The common solution for preview freeze/laggy/not sync issue
- How to collect log files of Filmora for Windows?
- How to update GPU to solve crash issue?
- What can I do if Filmora crashed when importing files on my Dell computer?
- How to check and edit hosts on windows system?
- How to check and edit hosts on macOS?
- What to do if the text/element I applied is not showing up?
- How to troubleshoot of preview black screen issue for Filmora?
AI Features
- How to Use Filmora’s AI Mate Editing feature?
- About AI Smart Masking
- How to Use Filmora’s AI Smart Masking feature?
- About Smart Short Clips
- How to Use Filmora’s Smart Short Clips feature?
- About AI Video Object Remover
- How to Use Filmora’s AI Object Remover feature?
- About AI Sound Effect Generator
- About AI Video Translation
- How to Use the AI Video Translation Feature?
Subscription & Billing
- Why I have been charged for subscription since I purchased the perpetual license？
- I upgraded the software and it now can not recognize my subscription, what should I do?
- My subscription shows Active, but it fails to auto-renew, what shoud I do?
- Why was I charged extra monthly for my Filmora subscription?
Others
- How do I get an invoice?
- Why am I unable to find the single-purchase material (After Effects) I tried to download from Filmstock?
- After updating to the new version, can I revert to the interface layout of the previous version?
- Are project files compatible between Windows and MAC?
- How do I disable the purchase promotion pop-up that appears every time I close the software?
- Can all pop-ups in the software be blocked at once?
- What should I do if the software does not support the language I want to use?
- How to get a high-quality screenshot from a video?
- How to install custom fonts in Filmora?
- How can I get access to Filmora online version?
Legacy Filmora & FilmoraPro
- How to activate Filmora 12 with the registration code?
- Where can I download Filmora 6 and older versions?
- Can I roll back to an older version that doesn't require AI Credits?
- What is the difference between Filmora and FilmoraPro?
- How can I downgrade to old versions of Filmora?
- Why has FilmoraPro stopped upgrading?
- I have purchased a perpetual license. Will the software still work?
- Can I still purchase FilmoraPro now?