Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Filmora 14
- Do I have to upgrade to Filmora 14?
- Can I still use my current version of Filmora if I don’t upgrade to Filmora 14?
- What's new in Filmora 14?
- How does the paid upgrade impact annual plan users?
- How has the creative assets plan changed?
- What do the new resource icons indicate?
- Can I access Effects & Plug-ins, Filmstock Premium, Standard, NB FX, Boris FX, and AI Portrait, through all the paid plans now?
- How do AI Generation Credits work?
- Will I have enough Credits? What if I run out of daily credits?
- How long is the free trial with watermark?
Filmora Information Collect
- How to collect log files of Filmora for Windows?
- How to collect log file of Filmora Mac?
- How to collect the log files of Filmora for Android?
- How to collect the log files of Filmora for iOS?
- How to get the dump file when Filmora freezes or no response on Windows PC?
- How to get the sample file when Filmora freezes or no response on MacOS?
- How to collect crash reports for Filmora?
- How to Archive Project in Filmora?
- How to collect archived project of Filmora for Android？
- How to collect archived project of Filmora for iOS?
License and Authorization
- What is the difference between the subscriptions of Filmora and Filmora Creative Assets?
- What license types do you have for Filmora?
- Why I have been charged for subscription since I purchased the perpetual license？
- Can the built-in effects of Filmora be used for commercial purposes?
- Why was I charged extra monthly for my Filmora subscription?
Account and Activation
- Can the administrator account be transferred?
- How to invite and manage users in team management?
- What are the roles and their permissions in team management?
- Where to manage team members of team/business license?
- How to activate Filmora?
- How to activate Filmora 12 with the registration code?
- How to restore purchase for Filmora iOS?
- How can I resolve the error messages Key_exchange when trying to log in to Wondershare Filmora for Windows？
- How to resolve the error message There was an error connecting to the server when logging into Wondershare Filmora for Windows?
- How to activate the App Store version of Filmora?
Download and Install
Import and Save
- Can I edit the project again once I export it to other formats?
- Can I open the project created by windows version on Mac?
- Formats that can be imported to Instant Cutter.
- How to import AVCHD file?
- How to open my projects in another computer?
- What to do if you are unable to open or save any projects in Wondershare Filmora?
- Why can’t I open the project?
Editings
- Can I adjust the aspect ratio during editing?
- Does Filmora support switching to record another screen in a two-screen environment?
- Does it support recording screen and camera simultaneously?
- How to add a watermark/logo(PIP) to my video?
- How to Change the Save Directory of Recorded Files?
- How to create a dump file while Filmora is freezing/stopping responding?
- How to create thumbnail for my video with Filmora?
- How to fix the lagging playback issue?
- How to capture a high-quality snapshot in Filmora?
- How to Get Basic Text with Filmora?
Resources
- Are the effect packs from Filmstock compatible with FilmoraPro?
- Can I continue to use my effects after my subscription of Filmstock expires?
- Can I use the Filmstock resources on Mac system if I Purchase Filmstock on windows?
- Can the built-in effects be used for commercial purpose?
- How to download purchased Effects, Videos, Audio or Images?
- What is Filmstock?
- Can’t activate BorisFX in Filmora11 even though I purchased from Boris website?
- How to activate BorisFX in Filmora 11?
- Activation failed with BorisFX?
- Can't activate NewBlueFX in Filmora11 even though I purchased NewBlue from NewBlue website?
Export and Share
- What can we do if the quality of the exported video is worse than the source files?
- How to fix slow exporting in Filmora?
- How to turn off Auto-Highlight in Filmora?
- How to fix the issue “Failed to upload video to Youtube”?
- How to troubleshoot the error message Sorry, the following files are missing in Filmora?
- How to troubleshoot the error message Sorry, the following titles are missing in Filmora?
- Common Solution for Video Export Issues: Freezing/Stuttering/Green Screen
Others
- How to change skin color?
- What is the difference between Filmora and FilmoraPro?
- How to copy custom fonts to another computer?
- How to solve issue of the low preview video quality?
- What languages can be generated with Speech-to-text (STT) feature?
- What languages can be generated with Text-to-Speech (TTS) feature?
- How to replace repair library for Filmora Windows?
- How to replace repair library for Filmora Mac?
- How to install custom fonts in Filmora?
Filmora12 & FilmoraPro
- Why has FilmoraPro stopped upgrading?
- I have purchased a perpetual license. Will the software still work?
- I have purchased a 1-year license. Will the software still work?
- I am on the yearly plan now, how can I redeem the FilmoraPro perpetual license?
- Can I still purchase FilmoraPro now?
- I have an existing subscription to FilmoraPro. Do I need to cancel my subscription now?
- How can I download the latest version of FilmoraPro?
- How can I downgrade to old versions of Filmora?
- Why did the program ask me to pay again after I update to Filmora 12 though I have a perpetual license?
- Why should I upgrade to Filmora 12?
More ways to get help
Account Center
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