Subscription & Payment
- Why does the app still ask me to pay or upgrade when my subscription is active?
- I bought the wrong Filmora mobile plan. How can I upgrade or request a refund?
- Why is my subscription not showing after payment?
- How do I restore my purchase after reinstalling the app?
- How can I cancel my subscription on Android?
- How do I request a refund for my Filmora mobile subscription?
- How to cancel my subscription on iOS?
- Why can't I see any payment option when I try to subscribe to Filmora?
- How to request an invoice for my purchase?
- Why is my payment method not accepted?
Import & Export
- Why does my exported video still have a watermark after I purchased a subscription?
- Why am I asked to pay for Premium when exporting a video with a Pro membership?
- Why does Filmora mobile ask for Pro subscription when exporting a draft?
- How do I import and use my own music files in Filmora mobile?
- How to reduce export time?
- Why can't I export my video even though my subscription is active?
- What should I do if export is stuck at 0% or 2%?
- My project stays stuck at 0% while importing. What should I do?
- Why is importing or uploading videos taking a very long time?
- Why is my exported video blurry or of poor quality?
Cross-Device & Desktop
- Can I use Filmora on my laptop or desktop?
- Why does my project not sync between my phone and computer?
- Can I use my desktop license on mobile?
- Can I use my subscription on another device?
- What should I do if my cloud upload fails or gets stuck?
- Why can't I upload my project to Wondershare Drive?
- Why are my cloud drafts not downloading or opening on Android?
- Why can't I upload my video to the cloud?
- How can I recover projects created on Filmora mobile after switching to a new phone?
Account & Activation
- How do I link or add an email address to my account?
- How do I change my account email address if I can no longer receive the verification code?
- How to redeem a Code Card?
- Why does Filmora prompt me that my license is linked to an account that doesn't belong to me?
- What are Task Center Points?
- I have downloaded Filmora HD, why I can't use my license?
- How can I find out when my monthly credits will renew?
- Why has my money been deducted but my subscription has not been activated yet?
- How do I pause my Filmora membership?
- I have purchased Basic Plan for Filmora desktop version, why haven't I received AI Credits?
Video Editings in Filmora Mobile
- How to Adjust the Sequence of Clips？
- How to Adjust the Volume of Clips on Android and iPhone？
- How to Adjust the Opacity of Clips？
- How to Adjust the Color of Clips？
- How to Add Mask？
- How to Add Mosaic？
- How to Add Freeze for Android and iPhone？
- How to use Green Screen (Chroma Key) for Android and iPhone？
- How to Edit Thumbnail or Cover on Android and iPhone？
- How to add text in Filmora mobile?
Audio Editings in Filmora Mobile
- How to Use Fade in and out in Filmora Mobile?
- How to extract audio from video?
- How to add voiceover?
- How to adjust audio volume?
- How to use built-in music library?
- How to Edit the Music in Filmora mobile?
- How can I raise the pitch of a person's voice in a video clip?
- My own music files are not showing up in Filmora mobile. How can I fix this?
- I used a music track labeled "Commercially Available," but I received a copyright claim. How can I get proof of permission?
- How to extract audio?
Assets & Resources
- Can AI cloned voice be used commercially?
- Can AI Music be used commercially?
- Can stickers/filters/special effects/transitions/text in Filmora mobile be used commercially?
- Can TTS-generated content be used commercially?
- Can videos generated by AI image to video be used commercially?
- Can resources from Giphy and Pixabay in Filmora be used commercially?
- Can music in Filmora be used commercially?
- Can videos generated by AI Text to Video in Filmora mobile be used commercially?
- Why can't I continue downloading a template in Filmora mobile?
- What should I do if stickers or resources fail to load or disappear in Filmora mobile?
AI Features & Credits
- How to check AI Task List?
- How to use Speech-to-Text (STT) in Filmora mobile?
- How to use Text-to-Speech (TTS) in Filmora mobile?
- How to use AI Remover in Filmora mobile?
- How to use AI Show in Filmora mobile?
- How to use AI Music in Filmora mobile?
- How to use AI remove background in Filmora?
- How to use Text to Video in Filmora mobile?
- How to use Image to Video in Filmora mobile?
- How to use Smart Cutout in Filmroa mobile?
Performance & Fixes
- How to fix Filmora Crash issue?
- How to fix Filmora Freeze issue?
- How to fix Preview Lag issue?
- How to fix Network Error pop-up?
- Why AI tasks are processed slowly or stuck?
- Why did AI tasks fail to be generated?
- Why did the project fail to be uploaded to Filmora Cloud?
- Why does it take so long to upload a project to Filmora cloud?
- How to get Archived Project?
- What should I do if I can't edit or complete my project in Filmora mobile?